Cleo Service

It's all about you

Cleo service is second to none and we pride ourselves on giving you the best possible shopping experience with quality products, 5 star customer service, same working day shipping and more.

Secure Payment

Shop online at www.club-cleo.com with complete confidence. Credit/Debit card payments are processed securely by Mollie, Stripe payment solutions or PayPal. Your card details are fully encrypted after submission and we utilise a number of fraud screening systems including 3D secure & verified by visa password authority to safeguard against fraud.

If you are not comfortable entering your card details online, you can use the PayPal facility or we accept credit/debit payments by phone. Please call our sales team on 0871 2211340 if you would like to pay this way.

We regret we are no longer able to accept payment by cheque or postal order.

Same Day Despatch

All orders are shipped the same working day if we receive your order before 2pm weekdays, providing the item is in stock. Orders received after this time will be despatched the next available working day.

Customer Service

We sincerely hope that you will be happy with your purchase and aim to provide you with the best possible experience when you shop with us. If however, for any reason you are not satisfied with either our products or service, we will be more than happy to rectify the situation to the best of our abilities. 

To make an enquiry, please call one of our friendly team on 0871 2211340 or send us an email via the link on the contact us page. If calling from abroad, please dial +44 113 4601812

For information on our shipping rates and services click here

For details of our returns, refund and claims policy click here