Overseas Shipping

Global shipping

We are proud to say that we have customers in over 80 countries across the globe, therefore wherever in the world you are located, we’re sure to be able to ship to your destination. 

All overseas orders are sent by Royal Mail International Signed for which is a tracked insured service that we have found to be the best priced, most speedy and reliable. In certain circumstances or for wholesale distribution, we may use an alternative carrier depending on the size and weight of your package.

Customers are responsible for checking with their local customs office and postal services to ensure that the products they are ordering are allowed entry into their country of residence. Customers are also reminded that local duty and taxes may be applicable when importing goods into their country.

We are not able to accept any responsibility or liability for products that are held by customs in a country outside the UK or for any surcharges that arise as a result of local duty or taxes. Customers requesting orders to be delivered to destinations outside the UK do so at their own risk.

Please note: 

It is the customer's responsibility to ensure that when providing an overseas delivery address, it is in English, in the correct format and includes all details of the address, as we have no way of validating it's accuracy.  If you notice an error in your address after receiving your order confirmation, please notify us immediately so we can amend it before it is sent. 

If a parcel is returned to us marked 'address incomplete' or 'address unknown' we are unable to refund any postage costs associated with your order.

Customs Fees, Duties & Taxes

As the UK is now no longer part of the EU, all orders shipped internationally, including countries within Europe, may incur an import and/or customs charge before being released to you by your customs department. This is usually charged at the % rate of your countries VAT plus customs clearance fees.

To help contribute towards these costs, UK taxes are discounted from the product's advertised price once you enter your shipping address at checkout. 

We do not deliver goods duty paid at the moment, therefore any external charges on an order are the responsibility of the customer/consignee.

The shipping fee calculated at checkout is unrelated to any potential import duties or customs clearance fees.

Please note: 

If we ship your order overseas and you fail to pay the import fees within the timeframe for 'holding' in your country, and the parcel is returned to us, we are unable to refund any postage costs associated with your order.